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DeliveryDelivery timesOur couriers deliver between the hours of 8.30am and 5.30pm Monday to Friday but unfortunately they do not make deliveries made on Saturdays, Sundays or Public Holidays. Please ensure that the gift recipient will be at the nominated address between these hours as we cannot guarantee an exact time of delivery.Delivery chargesDeliveries made within Springfield Lakes will be delivered complimentary.Other delivery charges are as follows :
1) Brisbane area including Caboolture down to Yatala and across to Ipswich - Orders placed between 9.00am and 3.00pm – delivery am next day - Orders placed between 3.30pm and 5.00pm – delivery pm next day 2) Sunshine Coast including Gympie down to Bribie Island and across to Mapleton, Nambour and Maleny. Woodford, Kilcoy, Esk, Karalee, Amberley, Rosewood, Crows Nest, Dalby, Toowoomba, Gatton, Millmerran, Warwick, Jimboomba, Boonah, Beaudesert, Mt Tamborine. Gold Coast including Jacobs Well, Sanctuary Cove, Southport down to Tweed Heads - Orders placed between 9.00am and 3.00pm – delivery am next day - Orders placed between 3.30pm and 5.00pm – delivery pm next day 3) Cairns, Bendigo, Townsville, Mackay, Capricorn Coast, Wide Bay. Northern Rivers, Coffs Harbour, Port Macquarie, Newcastle, Central Coast, Wollongong, Albury and Wodonga 1 – 2 working day service 4) Sydney, Canberra, Melbourne, Geelong, Mt Gambier & Adelaide 2 – 3 working day service 5) Perth 7 - 10 working day service 6) Darwin & Tasmania 7 – 10 working day service These prices are based on the standard size. Additional delivery charges will apply for extremely large sized gift packages, and this may not automatically be calculated at checkout, depending on the gift package chosen. We will contact you to discuss further courier charges if applicable. Delivery discounts will apply to large orders (including to multiple addresses) which will result in considerable savings, please contact us directly for more details. Please note that for destinations 2-6 the gifts are packaged securely in quality outer boxes with enough labelling to ensure safe arrival. New Zealand deliveriesWe can ship non-perishable items over to New Zealand from Australia, prices for this service can be discussed with you if required. We also work closely with an affiliate company in New Zealand to ensure that they provide the same high quality standard of gift baskets and hampers as gifts2remember offers. For stunning New Zealand gift baskets and hampers, click here.Unforeseen circumstancesWe have chosen our courier service with great care and while every measure is taken to ensure that the gift package is received in the superb condition it left gifts2remember, once the gift package has left our premises, this is beyond our control and therefore not our responsibility. However, if the gift is received in excessively damaged condition we will assess each circumstance with care. We would then replace it within 24 hours of return of the original gift (excluding weekends).If no-one is home and the courier deems the address unsafe to leave the package, a calling card will be left in the mail box and the recipient has up to 5 days to arrange collection. If the recipient’s address details are incorrect or insufficient, this will result in a delay in delivery. Late delivery does not constitute a failure of our agreement and does not entitle the customer to a refund or cancellation of the order. If re-direction of the gift is required, this will result in a re-direction fee charged to the customer. It is the responsibility of the customer to inform gifts2remember if the gift package is not delivered. We will then trace the package with our courier service and inform you of the outcome within 24 hours of you notifying us. Recipients must be aged 18 or over to receive gift packages containing alcohol. This is the responsibility of the customer. If there is any doubt, the courier may ask for appropriate identification. |